Summary
OpenExcel Plus Lifetime and AI action packages are one-time digital purchases. They do not renew automatically and do not create a recurring subscription. Payments are processed by Paddle, our Merchant of Record and authorised reseller.
Refund eligibility, statutory withdrawal rights, and payment processing are governed by applicable law and Paddle’s policies. Nothing in this policy limits mandatory consumer rights. If this page conflicts with Paddle’s applicable terms, Paddle’s terms apply to the transaction.
Paddle Buyer Terms · Paddle Refund Policy
1) Purchases covered
- OpenExcel Plus Lifetime: a one-time account entitlement for the Plus features described at checkout.
- AI action packages: one-time purchases of a specified number of non-expiring account actions.
- Historical subscriptions: any earlier subscription remains subject to the terms presented when purchased and Paddle’s applicable buyer terms.
2) Refund eligibility
- Unless required by applicable law, transactions are non-refundable and non-exchangeable.
- Paddle may approve a refund where a statutory right applies, where a product is materially defective, or on a discretionary basis.
- Eligibility and deadlines depend on your location, buyer status, product use, and the policy in force when you purchased.
- Refunds may be declined where there is evidence of fraud, refund abuse, chargeback abuse, or other manipulative behaviour.
Consult the current Paddle Refund Policy for statutory periods and country-specific rules applicable to you.
3) Effect of a refund
If a Plus Lifetime purchase is refunded, the corresponding paid entitlement may be revoked. If an AI action package is refunded, the corresponding unused purchased actions may be removed from the account. Actions already consumed remain recorded for accounting, fraud prevention, and dispute handling. We may contact you if a partial refund or manual account correction is required.
4) How to request a refund
Use one of Paddle’s buyer-support routes:
- Open the “View receipt” link in your Paddle transaction confirmation email.
- Use the support or refund link included in your receipt.
- Visit paddle.net and choose the refund option.
Provide the email address used for the purchase and the Paddle transaction or receipt details. If approved, Paddle processes the refund to the original payment method where possible and according to its current policy.
5) Technical problems
For a technical issue, contact us first at valmislab.studio@gmail.com so we can investigate. Include the OpenExcel version, browser version, purchase email, and a description of the problem, but do not send passwords, OTP codes, payment-card details, or confidential spreadsheet content.
6) One-time purchases and historical subscriptions
Current Plus Lifetime and AI action packages have no recurring billing, so there is no renewal to cancel. If you have a historical OpenExcel subscription, you can stop future renewal through the buyer portal linked from the Paddle subscription email. Cancellation of a historical subscription and a refund request are separate actions.
Contact
Product support: valmislab.studio@gmail.com.
Payment and refund support: paddle.net.